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Frequently asked questions

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Frequently asked questions

What is Justmop.com?

Justmop.com is the largest online marketplace in GCC that connects professional and top-rated cleaning service providers with people looking for cleaning services. We are currently operating in the UAE, KSA, Kuwait, Qatar, Oman and, Bahrain. In other words, we are a leisure time improver by giving you all your free time back while our maids take care of your house cleaning. We believe that everyone has the right to find a trusted cleaner in less than 1 minute, hassle-free! And all it takes is the followings:

- Specify your cleaning details
- Select the preferred date and time
- Enter your contact and address details.
- Pay via credit card or cash depending on your preference
- Enjoy your free time

How do I contact Justmop?

You may contact our customer support team in two ways:

  • Write to our Live Chat support, our team is available between 8 a.m. and 9 p.m. If you are trying to reach us outside this timeframe, our team will contact you as soon as they receive your Chat Request.

  • Send your question to our official email address: wecare@justmop.com. Our team will be responding between 8 a.m. and 9 p.m. 


 

Do you serve on Fridays?

Yes! We are working on 7 days of the week, including Fridays. As we keep our offices open and pay our team members overtime, we charge an extra fee for Friday bookings.

Do you have a cancellation policy?

We are Flexible!

  • You can cancel your booking with 24 hours notice. You can contact us at wecare@justmop.com or via Live Chat support in application/website at least 24 hours before your scheduled cleaning date.

  • If you wish to cancel or reschedule your appointment request within 24 hours of your booking start time, 50% of the booking fee will be charged.

 

What should I do if I need to reschedule my booking?

If you wish to reschedule your booking more than 24 hours before the cleaning date, you can log into your account and manage your booking details online. However, If you prefer to do this by email, you can send a message to wecare@justmop.com. You can also reach our Live Chat support available in the application and on the website. 

 

Can I book the same cleaner more than once?

  • Yes, you can. 90% of our clients have a weekly cleaning with the same cleaner. 

  • It is easier for us to provide you with the same cleaner if you have a recurring appointment (usually weekly).

  • We promise to do our best to send you the same cleaner when you book one-time or ad-hoc appointments, but we cannot guarantee their availability as our top-notch crew members get booked up very quickly by weekly clients.

Do I need to be at home?

  • No. However, we recommend that you be present at your home when you first book a cleaning service through Justmop.com. This way you can meet the cleaner, show them your home and explain what you expect from them.

  • Over 85% of our users give their Justmop cleaners a set of keys for subsequent cleanings, so they can do what they want while their regular assistant takes care of cleaning their home. This usually applies to weekly or bi-weekly bookings.

  • If you have booked a one-off cleaning service, you will be expected to be present at home to give them access to the property. Otherwise, you will need to let us know how you will let the cleaners in (e.g. leave the key under the mat, give the key to security, leave the door open, etc).

Do you supply your own cleaning materials?

We are always here when you need us. We can bring our own cleaning materials and that would add AED 10/hour on top of the regular rate. However, you can also provide your own cleaning materials. Kindly note that the following items are required for our cleaning crew member to make your home shine:

  • Vacuum cleaner
  • Mop & Bucket
  • Multi-purpose cleaning spray
  • Glass cleaner
  • Floor cleaner
  • Jiff
  • Bleach
  • Microfiber Cloths
  • Toilet cleaner
  • Furniture polish
  • Sponges

What materials do I need to provide?

If you choose to prefer providing materials yourself, we recommend you to have these in your house:

  • Vacuum cleaner
  • Mop
  • Multi-purpose Cleaning Spray
  • General Purpose Polish
  • Floor Cleaner
  • Bleach
  • Limescale Remover
  • Micro Fibre Cloths
  • Furniture Polish
  • Sponges

How do I pay?

You can pay cash or via credit card. We told you we are flexible :)

What is the price?

Achieving a spotless clean home doesn’t need to cost you diamonds. At Justmop.com, we offer you high-quality service at affordable rates. 

Justmop.com’s pricing is 34 AED / hours for 2 hours and above session.

*Additional 10 AED / hour for Cleaning Materials
*Additional 5 AED / hour for sessions on Fridays

 

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Book and manage your appointments with a few taps, view your professional’s profile and ratings, see real-time location of your professional and much more.

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