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Frequently asked questions


Frequently asked questions

What is Justmop.com?

Justmop.com is the largest online marketplace in GCC that connects professional and top-rated cleaning service providers with people looking for cleaning services. We are currently operating in the UAE, KSA, Kuwait, Qatar, Oman and, Bahrain. In other words, we are a leisure time improver by giving you all your free time back while our maids take care of your house cleaning. We believe that everyone has the right to find a trusted cleaner in less than 1 minute, hassle-free! And all it takes is the followings:

- Specify your cleaning details
- Select the preferred date and time
- Enter your contact and address details.
- Pay via credit card or cash depending on your preference
- Enjoy your free time

How do I contact Justmop?

You can use our live chat platform, email address or phone number to contact us. When you provide more details, we can help you faster and better. Our target is respond you within minutes especially for urgent subjects.

Do you serve on Fridays?

Yes! We are working on 7 days of the week, including Fridays. As we keep our offices open and pay our team members overtime, we charge an extra fee for Friday bookings.

Do you have a cancellation policy?

We are flexible. You can cancel your booking with a 24-hour notice. You can reach out to us at wecare@justmop.com or 800-JMOP (5667) at least 24 hours before your cleaning session is supposed to take place to update your booking details. If you would like to cancel or reschedule your booking within 24 hours of your booking’s start time, 50% of the booking fee will be charged.

What should I do if I need to reschedule my booking?

If you want to reschedule your booking more than 24 hours before your cleaning session takes place, you can log in to account and manage your booking details online. If you prefer to do it via email or a phone call you can always send us an email at wecare@jutmop.com or call our customer care hotline.

Can I book the same cleaner more than once?

Yes, you can. 90% of our customers have weekly cleaning sessions with the same cleaner. It is easier for us to provide you the same cleaner you want if you have a recurring appointment (mostly weekly). We promise we do our best to send you the same cleaner if you book one-off or ad-hoc appointments but we cannot guarantee her availability as our top-rated crew members get filled up by weekly clients very fast.

Should I need to be at home?

No. However, we recommend that you be present at home for the first time you book a home cleaning service through Justmop.com. So, you can meet the cleaner, show them your apartment and explain what you expect them to do. Above 85% of our users give their Justmop maids a set of keys for the following cleanings so they can do whatever they want while their regular helper takes care of the cleaning of their house. This is mostly valid for weekly or bi-weekly bookings. If you booked a one-off cleaning service then you will be expected to be present at home to give them access to the property. Otherwise, you need to let us know how you will let the maids in (i.e. leaving the key under the mat, giving the key to the security, Leaving the door open etc.)

Do you supply your own cleaning materials?

We are always here when you need us. We can bring our own cleaning materials and that would add AED 10/hour on top of the regular rate. However, you can also provide your own cleaning materials. Kindly note that the following items are required for our cleaning crew member to make your home shine:

  • Vacuum cleaner
  • Mop & Bucket
  • Multi-purpose cleaning spray
  • Glass cleaner
  • Floor cleaner
  • Jiff
  • Bleach
  • Microfiber Cloths
  • Toilet cleaner
  • Furniture polish
  • Sponges

What materials do I need to provide?

If you choose to prefer providing materials yourself, we recommend you to have these in your house:

  • Vacuum cleaner
  • Mop
  • Multi-purpose Cleaning Spray
  • General Purpose Polish
  • Floor Cleaner
  • Bleach
  • Limescale Remover
  • Micro Fibre Cloths
  • Furniture Polish
  • Sponges

How do I pay?

You can pay cash or via credit card. We told you we are flexible :)

What is the price?

Achieving a spotless clean home doesn’t need to cost you diamonds. At Justmop.com, we offer you high-quality service at affordable rates. 

Justmop.com’s pricing is 34 AED / hours for 2 hours and above session.

*Additional 10 AED / hour for Cleaning Materials
*Additional 5 AED / hour for sessions on Fridays


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Book and manage your appointments with a few taps, view your professional’s profile and ratings, see real-time location of your professional and much more.

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