It is quite straight-forward. As soon as you place your booking for Justmop.com cleaning services, you will immediately receive an order confirmation by e-mail. For existing users and first-time users who choose to pay via credit card, the process is automated. You book your cleaning and wait to be served by a topnotch cleaning crew member. For the first-time users who choose to pay cash, we send a top-rated crew member once we get the order confirmation via phone. Our call center gives you a call to make sure we get the confirmation of your order details. We do our best to understand all your expectations and answer all possible questions you might have. Accordingl, our machine learning algorithm matches you with the perfect cleaning crew member.

The duration of your cleaning service depends on the size of your house. Based on our years of experience with the mission of making your home shine, we have come up with the following scheme. However, depending on the scope of the job, the duration might differ.

• Studio Apartment: 3 hours
• 1-Bedroom Apartment: 3 to 5 hours
• 2-Bedroom Apartment: 5 to 7 hours
• 3-Bedroom Apartment: 7 to 9 hours

Above list is an estimate based on our experience for similar sized places for general cleaning. We never want to disappoint you. We humbly suggest you to book a longer cleaning session if you have different cleaning needs than general cleaning. To elaborate on what we mean, a move-in, move-out cleaning, deep cleaning of certain areas with machinery, cleaning of hard-to-reach areas, excessive ironing or cleaning inside the fridge, cupboards and the oven would be thought as tasks that would take more time.
If the cleaning crew member finishes earlier than how long you have booked her for, you would be expected to pay for the booked amount of time. You can always give us a heads up on which areas you would like us to focus on or any specific cleaning requirements in the cleaning instructions part.

We go above and beyond to provide you with a cleaning service even on holidays. If we are not able to serve you or have to replace your regular cleaning crew member, our team will get in touch with you 24 hours in advance to update you.

We are flexible. You can cancel your booking with a 24-hour notice. You can reach out to us at wecare@justmop.com at least 24 hours before your cleaning session is supposed to take place to update your booking details. If you would like to cancel or reschedule your booking within 24 hours of your booking’s start time, 50% of the booking fee will be charged.

If you want to reschedule your booking more than 24 hours before your cleaning session takes place, you can log in to account and manage your booking details online. You can always send us an email at WeCare@jutmop.com.

We have a satisfaction-guaranteed policy as long as we are notified within 24 hours after the service is completed. If our customers had a bad experience with our service, we investigate the root cause of the issue as soon as possible and we send a retouching team to make up for the inconvenience.

In the rare case of damages, we first investigate the incident and may ask for any evidence of the damaged item and the value of the damaged item. After the investigations, if the helper is found to be responsible for the damage, we add free cleaning credits to your account to make up for the inconvenience. Justmop.com's responsibility is limited to a maximum of five (5) times the cost of service. All the claims must be in written format within 24 hours after the service is completed.

As Justmop, we have a strict onboarding process. We handpick the cleaning company partners we work with and monitor all of our maids. We complete a full investigation to make sure all the cleaning crew members are treated in a fair way and paid above market standards. We do everything in our resources to make sure the crew member that is assigned to your cleaning session is 100% reliable and professional.

Justmop.com does everything in its resources to make sure every customer has a great cleaning experience. Our goal is to provide the best customer experience by delivering a high-quality service. If you are not satisfied with the quality of the cleaning, please rate your experience and our team will contact you within 24 hours to make up for the inconvenience.

Yes, you can. 90% of our customers have weekly cleaning sessions with the same cleaner. It is easier for us to provide you the same cleaner you want if you have a recurring appointment (mostly weekly). We promise we do our best to send you the same cleaner if you book one-off or ad-hoc appointments but we cannot guarantee her availability as our top-rated crew members get filled up by weekly clients very fast.

No. However, we recommend that you be present at home for the first time you book a home cleaning service through Justmop.com. So, you can meet the cleaner, show them your apartment and explain what you expect them to do. Above 85% of our users give their Justmop maids a set of keys for the following cleanings so they can do whatever they want while their regular helper takes care of the cleaning of their house. This is mostly valid for weekly or bi-weekly bookings. If you booked a one-off cleaning service then you will be expected to be present at home to give them access to the property. Otherwise, you need to let us know how you will let the maids in (i.e. leaving the key under the mat, giving the key to the security, Leaving the door open etc.)

We are always here when you need us. We can bring our own cleaning materials and that would add KWD 1/hour on top of the regular rate. However, you can also provide your own cleaning materials. Kindly note that the following items are required for our cleaning crew member to make your home shine:

• Vacuum cleaner
• Mop & Bucket
• Multi-purpose cleaning spray
• Glass cleaner
• Floor cleaner
• Jiff
• Bleach
• Microfiber cloths
• Toilet cleaner
• Furniture polish
• Sponges

If you choose to prefer providing materials yourself, we recommend you to have these in your house:

• Vacuum cleaner
• Mop
• Multi-purpose Cleaning Spray
• General Purpose Polish
• Floor Cleaner
• Bleach
• Limescale Remover
• Micro Fibre Cloths
• Furniture Polish
• Sponges

Your feedback is very valuable to us. At the end of your cleaning session, an automatic survey will be sent to you via email, SMS and app notification. We would be very happy if you share your experience with us.

You can pay cash or via credit card. We told you we are flexible :)

If you pay with your credit card, your credit card gets charged when you book the cleaning. If you are a weekly user, your credit card gets automatically charged 24 hours before your service takes place. If you pay with cash, you are expected to pay our cleaner either when she starts or completes the cleaning session.

Every step of the payment process is secure and safe since we use the most reliable payment gateway providers and tools. Your data is encrypted with a secure SSL.

After the service is completed, we send you an email with the invoice. You can also find your invoice if you log in to your account and go to your appointment history. You can always contact us for any additional details.

Achieving a spotless clean home doesn’t need to cost you diamonds. At Justmop.com, we offer you a high-quality service at affordable rates. Justmop.com’s pricing for every day except friday are as follows:

When you book online:

• KWD 3/hour for sessions that are 5 hours.
• KWD 2.4/hour for sessions that are 10 hours.

If you would like us to provide the cleaning materials, the pricing is as follows:

• KWD 1.00/hour