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Frequently asked questions

Home

Frequently asked questions

What is Justmop.com

Justmop.com is the first & leading online marketplace that connects professional maids with people looking for cleaning services.

 

How many hours should I book?

A: In Saudi Arabia, the minimum hours spent should be 4 hours.

Do you have a cancellation policy?

Yes, you can cancel your booking. Please find our resceduling and cancellation policy below:

  • Cancellations after 10 minutes of placing the order is free of charge.
  • Cancellations 12+ hours before the appointment are free of charge.
  • Cancellations 2-12 hours before the appointment are charged 25% for cancalletion fee and there's no fee for resceduling.
  • Cancellations that are less than 2 hours before the appointment are charged 50% of appointment value as a cancalletion fee and 25% of appointment value as a resceduling fee.
  • Missed appointments are charged 100% of the appointment's value as a cancalletion fee and 100% of the appointment's value as a resceduling fee. 

Can I book the same cleaning professional more than once?

Ofcourse! We provide you with your favorite professional’s schedule, and we also recommend that you book a package which guarantees a booking with the same profeesional everytime.

Do you serve single men?

In Saudi Arabia we only serve family houses, where there is a female over the age of 18 available

Do you supply your own cleaning materials?

Yes we do, you can request including cleaning materials with an additional fee of SAR 10 per hour.

What materials do I need to provide?

If you choose to prefer providing materials yourself, we recommend you to have these in your house:

  • Vacuum cleaner
  • Mop
  • Multi-purpose Cleaning Spray
  • General Purpose Polish
  • Floor Cleaner
  • Bleach
  • Limescale Remover
  • Micro Fibre Cloths
  • Furniture Polish
  • Sponges

How do I pay?

 We accept payments via Credit Cards and cash at an additional SAR 10 per booking.

What is the price?

A: To know more about our prices per hour:

1- Choose your cleaning details  

2- Select date and time 

3- Enter your location

And then you can check the prices per session. 

 

All prices include Tax

 

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Book and manage your appointments with a few taps, view your professional’s profile and ratings, see real-time location of your professional and much more.

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