F.A.Q.

What are you interested in?

Booking

Cleaning

General

Payment

Booking
Q: What happens after I make my reservation?

A: It is quite straight-forward. As soon as you place your booking for Justmop.com cleaning services, you will immediately receive an order confirmation by e-mail. If it is your first time using our services, our call center gives you a call to make sure you are fully satisfied with our operations and answers any questions you might have. 


Q: How many hours should I book?

A: It is our humble suggestion about how many hours a cleaning service takes according to the number of rooms in your place. If it is for studio 2 hours, 1-bedroom 3 hours, 2-bedroom 4 hours (so on, so forth) would be enough. This is just an estimate based on our experience for average sized rooms. If you have a huge house with impressive sized rooms or if you have a lot of clothes to be ironed, please book more time. If the cleaner finishes earlier than how long you have booked her for, you pay for the booked amount of time. You can always give us a heads up about how you would like your clean to be in the cleaning instructions part.


Cleaning
Q: Should I stay at home during the cleaning?

A: No. However, we recommend that you be present at home for the first time you book a clean through Justmop.com. So, you can meet the cleaner, show them your apartment and explain what you expect them to do. Above 85% of our users then give their Justmop maids a set of keys for the following cleans so they can do whatever they want during the clean of their house. All this is valid for weekly or bi-weekly bookings. If you booked a one-off cleaning service then you will be expected to be present at home to give them access to the property. Otherwise, you need to let us know how you will let the maids in (i.e. leaving under the mat, giving to the security, etc.)


Q: What materials do I need to provide?

A:

  • Vacuum cleaner
  • Mop
  • Multi-purpose Cleaning Spray
  • General Purpose Polish
  • Floor Cleaner
  • Bleach
  • Limescale Remover
  • Micro Fibre Cloths
  • Furniture Polish


General
Q: What is Justmop.com?

A: Justmop.com is the first & leading online marketplace that connects professional maids with people looking for cleaning services in UAE & Qatar. Justmop.com is a leisure time improver by giving you all your free time back while our maids take care of your house cleaning. Everyone has the right to finding a trusted cleaner in less than 1 minutes, hassle-free! All you have to do is: 

  1. Choose your cleaning details 
  2. Select date and time 
  3. Enter your contact and address details. 
  4. Enjoy your free time and pay with cash after the service


Payment
Q: How do I pay?

A: You have two options: Paying cash to the crew member or paying online with your debit card or credit card. You can choose whichever is convenient to you. 


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